Walz at a Glance
Walz technology and process is specific tor the servicing industry. Walz offers the following services:
Servicing Industry Leadership
Walz assists mortgage servicers, trustees and foreclosure law firms, and other large organizations in reaching borrowers and customers who are in
delinquency, default or foreclosure. Walz actively participates on the Legal and Regulatory Committee of the Mortgage Bankers Association (MBA) and is
also an active member of the USFN, UTA, AFN, TMBA and CMBA.
Established Client Base
5 of the top 5 mortgage servicers rely on Walz and "15 of the top 25" are Walz outsourcing clients. Walz works with some of the nation's largest banks,
mortgage servicers, financial institutions, trustees, and foreclosure attorneys.
Regulatory Compliance Services - The Network Effect
Over the past two years 400 bills have been proposed, are pending, or have been enacted that affect borrower communications in the mortgage origination, default and foreclosure process.
Walz has a dedicated regulatory compliance team that partners with a network of leading attorneys and servicers to ensure that Walz clients remain in compliance with the most current regulations governing state breach and default notices. To accomplish this, Walz offers comprehensive compliance reviews and has developed a proprietary 50-state-letter-compliance matrix along with "best-practice" letter templates for each state.
Over the last 18 months, Walz has worked with its clients to proactively comply with the increasingly complex regulatory landscape which has included "operationalizing" the following legislation, Rhode Island S1002A, California SB 1137, New Jersey S1599/A4063, Pennsylvania Act 91, Iowa SF 364 among other state specific requirements.
See The Regulatory Minefield of Borrower Communications, a key article authored by Walz SVP, Sales & Strategy, published in Servicing Management Magazine.
Process Excellence & Data Security
Process Integrity
Walz guarantees the highest level of process integrity and client care. In 2009, Walz achieved auditable 99.998% SLA compliance on approximately 23
million pieces of critical mail that were processed by Walz. Our client satisfaction is based on:
- Six Sigma process excellence
- High level automation with multiple production checks and balances
- Two world class processing sites that use patented technology and generate over 2 million default-related letters per month
- Experienced and well trained personnel managed by visionary senior management team
Technology Integration - Service Platform
Walz is integrated with various technology platforms and uses varied data schemas and diverse delivery models that include direct integration, Software
as a Service (SaaS) and real time Web Services. A representative list includes:
Mortgage Servicing Platforms
- LPS- MSP (Mortgage Servicing Platform)
- Fiserv
- Proprietary Servicing Platforms
Document Management Systems
- SourceCorp/ FileNet/ Documentum
Case-Management Systems
- First America (NDS & Quandis/TMS)
- CaseAware
- LPS Title
- Foreclosure Services, Inc (FSI)
- ATO Communications
Data Security
Walz adheres to strict and rigorous data security protocols. Walz is SAS Type II Certified and is also Cybertrust Certified ensuring clients that their
data is stored and handled guaranteeing maximum security.
Executive Stewardship
90 years of executive and technology leadership in Financial Services, technology and management consulting
- Mohan Tavorath, CEO
- Martin Muoto, SVP, Financial Services
- Deanne Wertin, SVP, Public Services
- Antonio Castro, SVP, Product Strategy
- Jim August, CIO
- Jeff Sherwood, SVP Operations
Sample Default/Breach Notices
Take a look at a Sample Notice for the State of NY
TrackRight™
TrackRight™ is available 24/7/365 and is a powerful search engine for clients to view and track all the notices that were sent to borrowers/customers
through Walz.
Online Tracking
TrackRight™ is a secure, web-based client-service portal used to track and view correspondence, returned mail, return receipt images and USPS® firm
mailing books. The dynamic search engine in TrackRight™ is intuitive and easy to use so any level user can easily view images of the notices sent to the
borrower, signed green cards and also view all tracking information for each borrower correspondence.
Reporting Function
The reporting capabilities within TrackRight™ will allow you to generate reports by parameters such as "Date Sent", "Delivery Status" and "Returned
Transactions"
Returned Mail Management
Walz has a highly automated process to handle returns on behalf of our clients. Our processing sites are capable of processing over 4 million returned
notices and green cards per month. This level of automation, image processing and throughput for returned-mail processing is currently unmatched by any
service provider that handles Certified Mail™.
