Healthcare

Pain-free Patient Communication

With intense regulation and oversight in every aspect of your patient communications, managing the stream of sensitive information is one of the healthcare industry’s greatest challenges.

From the physician’s office to the pharmaceutical boardroom to the health insurance providers, privacy is strictly mandated. We help minimize your liability by ensuring that the range of your notifications—from drug and medical device recalls to collections and policy cancellations—are processed quickly, accurately, and with complete accountability.

When time is of the essence, we offer effective turn-around times that meet your most urgent deadlines. We work with healthcare industry clients to manage patient, insurance and medical attorney communications and stay up-to-date with regulatory compliance. We also provide document generation and fulfillment services with the utmost in security and reliability.

Straightforward & Manageable Certified Mail®

When Certified Mail is required and/or you want the extra level of assurance, we save you time by automating your processes and providing proprietary tracking and returns management tools. Our forms and automation software make it easier than ever to prepare and manage all aspects of your critical mailings, from the desktop through your mail room to returns processing.

Forming the basis of our desktop Certified Mail solutions are the patented WALZ Certified Mailers™. Paired with our state-of-the-art automation services, these products simplify and expedite the tedious work of completing and tracking postal forms, and have helped thousands of clients across the nation through over 300 million transactions.

Whether you need to send a handful of important letters or thousands on a regular basis, let us help you meet your deadlines with ease.

Full-Service Document Management

Whether you’re sending confidential physician communications, recall notifications or hospital lien notices, we make it easy, reliable, and secure.

We fulfill millions of critical mail pieces a month from our Phoenix and Southern California facilities, providing you with our proprietary tracking and returns management tools to give you absolute control over your communications and processes.

Throughout our fulfillment facilities, we guarantee the highest level of process integrity and client care. WALZ consistently achieves near-perfect auditable Service-Level Agreement [SLA] compliance on over 20 million pieces of critical mail processed every year.

Patient Privacy & Data Security Safeguards

For WALZ, security is serious business. We are SSAE16 SOC-1 and SOC-3 certified and adhere to Sarbanes-Oxley standards. Through Verizon's CyberTrust Security Management Program, a third-party verification which looks for system vulnerability, quarterly inspections are performed on all WALZ network components, external and internal applications, e-mail penetration, war dialing, and integrity of all wireless networks.

A Not So Distant Future

Because of the effects of the Affordable Care Act, we are currently exploring how to broaden our compliance-centric solutions, forged in the heavily-regulated mortgage industry, to meet the urgent needs of the nation’s healthcare providers. The landscape of the industry is rapidly changing in ways that will alter your customer communications and necessitate a new approach. You need a partner with the resources and tenacity to navigate the murky waters.

We’ve helped hundreds of companies interpret and implement complex government regulations, including those brought by the Consumer Financial Protection Bureau [CFPB], similar in scope and impact to the Affordable Care Act’s jurisdiction in the healthcare industry. As the proven leader in compliance and critical communications, count on WALZ to bring decades of expertise and a creative touch while meeting these new challenges imposed by the federal government.

One of the great strengths of WALZ is its adaptability and creativity when confronting difficult challenges on behalf of our clients. If you are interested breaking new ground with us, we invite you to join us as we explore the possibilities.