Frequently Asked Questions

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We collected the most frequently asked questions and answered them for you here. If you have any other questions, please contact us.

Our Offices Are Open:
Monday thru Friday
7:00 am – 5:00 pm Pacific time

You Can Reach Us at:
800.548.WALZ  9259

Corporate Offices
27398 Via Industria
Temecula, CA 92590-3699

Satellite Office
1805 E. University Dr. #140
Phoenix, AZ 85034

We can integrate with practically any system. Below is a sample list of common client platforms:

Mortgage Servicing Platforms

  • Black Knight Financial Services/MSP [Mortgage Servicing Platform]
  • Fiserv
  • Or your own internal proprietary servicing platform(s)

Case-Management Systems

  • CaseAware
  • Foreclosure Services, Inc. (FSI)
  • Perfect Practice

Our SLAs Are Comprised of two components:

  • Data cut-off time
  • Fulfillment turnaround times (i.e. same day, next day, second day, or third day).

We offer flexible options to meet your most urgent deadlines and satisfy state and federal regulations

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You will receive notification via email of all USPS® holidays that affect your service level agreement with WALZ. All mailings scheduled for the day of a federal holiday will be mailed a day before or after, per SLA.

Below Are the Postal Holidays During 2015

Date Holiday
Friday, January 1st New Year’s Day
Monday, January 18th Birthday of Martin Luther King, Jr.
Monday, February 15th Presidents Day
Monday, May 30th Memorial Day
Monday, July 4th Independence Day
Monday, September 5th Labor Day
Monday, October 12th Columbus Day
Friday, November 11th Veterans Day
Thursday, November 24th Thanksgiving Day
Monday, December 26th Christmas Day (Observed Monday – December 26th)

Please contact your company’s internal TrackRight/SAM Administrator for all login and password issues.

Given the non-public information contained in your TrackRight database, WALZ staff are not permitted to change your credentials. If you are unsure of whom your TrackRight/SAM Administrator is, please contact your WALZ Account Manager.

Coding Accuracy Support System

CASSing improves the accuracy and standardizes mailing addresses to include 5-digit ZIP®, ZIP + 4®, and relevant delivery point codes.

NCOALink

WALZ uses a third-party service called NCOALink to fulfill USPS Move Update requirements, or mail forwarding. NCOALink provides a comprehensive library of records and keeps address change data on file for up to 48 months.

WALZ does not support First-Class mailings to foreign addresses, and Certified Mail® is a service that is provided exclusively within the United States.

However, we do support all mailings to military APO/AFO addresses and US Territories (regular postage).

These are:

  • American Samoa (AS)
  • Guam (GU)
  • Northern Mariana Islands (MP)
  • Puerto Rico (PR)
  • U.S. Virgin Islands (VI)

WCM Plus requires yearly postage updates to be installed manually.

For instructions on how to install updates to WCM Plus, click the button below.

Get Update Instructions

To download a complete installation of WCM Plus, click the button below

Download WCM Plus

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